Support

Write to support@blankbrowser.app. We answer within two business days.

I forgot my passcode

Blank cannot reset it, because your data is encrypted with keys only your device holds. If you turned on backup, delete Blank, install it again, and choose Restore from Backup in Settings with your 12 recovery words.

I have a new device

Install Blank, open the Blank Pro screen, and tap Restore to bring back your subscription. Then restore your backup in Settings with your recovery words.

How do I cancel Blank Pro?

On iPhone or iPad, open Settings, tap your name, then Subscriptions, then Blank. On a Mac, open the App Store, click your name, then Account Settings, then Manage next to Subscriptions.

Pages don’t load with the private network on

Turn the private network off and on again in Blank, or pick the other location. If pages still don’t load, write to us and say which location you use.

An address gets spam

Open the address in the Inbox and turn off Receive Mail. Mail sent to it is refused from then on.

Why can’t I download from some sites?

Blank does not download from streaming services such as YouTube, Netflix, or Spotify, whose terms don’t allow it.